Returns & Exchanges

We want you to be completely enchanted by your Imperial Candles experience. If you are not satisfied with your purchase, we offer 30-day returns on all unused and unlit products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Prepare Your Package

  Carefully repackage your unused candle in its original box, ensuring it is securely padded to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our artisans verify the item's condition, we will process your refund to your original payment method within 5-7 business days.